BBB studies on recognized considerable governing administration steps involving the small business's Market carry out. Outside of Enterprise
This method took place a couple additional periods. I took break day perform, and no show no get in touch with. I called them plus they reported they didn't have carpet, needed to buy some. Once they did occur out they mentioned the carpet they sold me could not be set up any other way, due to it currently being Berber it cannot be matched up to not show seams.
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I known as the customer support amount for Empire at least 3 times yesterday, wanting to get an estimated time with the installers to point out up. The business experienced me ready home all day long, even after they instructed me to anticipate installers concerning 1pm & 3pm. That time arrived and went, coupled with A different cellphone contact to them. About 6pm while in the night, just after it turned darkish outside, I called customer service yet again to view should they will be able to enable it to be at the least someday early the following day to make sure that my Tenant can shift into her apartment, And perhaps re-timetable new furniture supply for afterwards time in the day.
They never mounted the jambs and didn't set up the trim within the kitchen area window or perhaps the upstairs bathroom window. After the sale human being got me to signal the deal and produce a down payment of $1822.fifty for that windows and the trim I by no means read from her all over again.
See all fifty seven pics “My gross sales rep was also there to grasp the situation which was shocking, but inside a favourable way.” in 41 reviews “They cleaned comprehensively soon after them selves each the very first evening and the ultimate working day.
Exceptionally bad abide by by way of for an organization that seems to operate very difficult at receiving organization but simply cannot actually do whatever they are alleged to do.
Could it be constantly probable to produce Everybody satisfied, No. But we do attempt. Empire provides an magnificent services for his or her customers. Who Are you aware of of which will present you with up coming day installs, similar day estimates, absolutely free in household samples and expert services at your time and efforts. It only takes one particular simply call to report a service situation, and in NC they reply inside of 24- forty eight several hours. They may be quickly, dependable and the very best at the things they do. Is usually that truly worth anything, you guess.
I identified as that # today, four/12 and got a concept declaring "customer support not obtainable, remember to depart a message". It is now SIX calendar days given that I identified as and I have never listened to Everything from them! Empire's degree of client care is the bottom I have ever seen. They are eager to answer sales offers but nothing following that. I should have regarded it wasn't the end of these Once i had a great number of difficulties at time of set up.
The scheduling was messed up , it took way longer than promised and we're not satisfied with the job. I've known as the salesman as well as the 800 selection and they stated they might get us a refund. A measley $250 or $285 refund. It has been in excess of 5 months - with me calling Once again each month or so and nevertheless Almost nothing!
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I nicely educated Sabrina of the problems I had Using the new flooring buckling and inquiring how could this have transpired if I don't utilize the House in my home. Sabrina became argumentative and mentioned she experienced pictures of your h2o broken flooring and I needed to fork out the $1600 in repairs. Once more I haven't made a payment about the freshly mounted floors but These read more are requesting $1600 Together with the $4600 cheaply put in floors. I have nonetheless to generate a payment on. RUN never use this low-priced company. The quality of perform is affordable and The shopper help may be very impolite and my flooring can be a disgrace to my dwelling! I hope this can help a person. And that i will likely be filing a declare Along with the BBB!!
Applicants should have expected state-level licensing to execute perform from the trade and repair spot for which they utilize.
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